General FAQs

Forthcoming Markets and Events

Scheduled Market Dates 2018

Find us at the following upcoming markets

October 2018

November 2018

December 2018

January 2019

  • Saturday 12th    –   Browns Bay Market
  • Monday 28th      –   Mission Bay Market

February 2019

  • Saturday 9th      –   Browns Bay Market
  • Saturday 16th    –   Boulevard of Arts Fiesta
  • Saturday 23rd    –   Owera Sandcastle Market

March 2019


 

Website FAQs

Is this site secure?

Nobody today can guarantee that hackers won’t break into their website and steal your details. We will, however, make every effort to secure our website and your stored details. You can help by not reusing passwords you’ve used elsewhere to register with us.

We allow you to purchase from us without registering an account. If you are concerned about your data, you don’t need to register.

We don’t store your credit card details – these are handled by the transaction providers like PayPal. So noone can steal your card details from us.

We use the popular WordPress CMS (content management system) and Woocommerce shopping cart. These are well supported open-source software, but any software can have security holes, so we regularly upgrade to the latest versions to fix any bugs or security issues which have been discovered.

The Kids In The Kitchen NZ website runs on the secure Ubuntu Linux platform and the server is automatically upgraded with the latest updates.

The website uses SSL certificates from https://letsencrypt.org to secure all traffic.

Kids In The Kitchen administrators use strong passwords and two-factor authentication to prevent hackers logging in even if they somehow discovered our passwords.

How much does shipping cost?

We ship our products using NZ Couriers, this ensures your product arrives safely to you.

We aim to ship all orders within 24 hours (Monday – Friday excluding public holidays)

Orders placed over the weekend will be dispatched on the following Monday.

Tracking details are provided so you can see delivery progress updates or arrange alternative delivery options.

We endeavor to have you items delivered to you within 2-5 working days depending on delivery area.

Current Rates

Shipping is $5.50 New Zealand wide except for rural delivery addresses. Orders over $70 are shipped free.

Shipping to RD (rural delivery) addresses is $8.50. Orders over $75 are shipped free.

We do not offer pick up at present, but you can always catch up with us at a local market in Auckland.

What are your Terms and Conditions?

These terms are issued by Kids in The Kitchen and are effective from 21 October 2017. They cover the use of our website https://kidsinthekitchen.nz.

The term ‘use’ includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our website. Please read these terms carefully.

Refund and Returns Policy

Refunds will be processed back to the original payment method within 3-5 working days of us receiving the return. We do not refund your freight costs. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.

We cannot accept any goods that have been used, have their labels removed, altered or damaged and we can only accept items returned if they are within their product packaging and that we agree are in a resaleable condition.

We cannot accept responsibility for returns that are sent by non-traceable postage methods and are not received by us.It is your responsibility to return goods via a traceable postage method. Unfortunately, without the items we cannot issue an exchange or refund.

Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).

Kids In The Kitchen reserve the right to refuse to fulfil an order due to technical problems occurring in pricing, stock holding or any other technical issue. The customer will have the choice to pay the balance owing to receive the item(s) or to cancel the order.

We do our very best to ensure that all our products reach our customers in perfect condition, however we strongly advise all our customers to check their goods thoroughly on delivery.

In the unlikely event that you receive a faulty product please let us know within 3 months of the purchase date, otherwise we will not be able to offer a replacement. Please contact us with details of the fault, a photo and your name and order number.

Missing or Late Orders

If you haven’t received your order within 7 days of placing it please contact us so we can follow it up. If you fail to contact us within 30 days of placing your order, we might not be able to follow this up. Note that we have no control over postage times once your order has left our premises.

Damaged or Defective Products

We do our best to ensure our products reach you in perfect condition, but we strongly advise you to check goods thoroughly upon delivery and contact us if there’s any issues.

In the unlikely event that you receive a faulty product please let us know within 3 months of purchasing, otherwise we will not be able to offer a replacement. Contact us with details of the fault, photo(s) illustrating the fault, and your name and order number.

Pricing

Prices for our products are displayed in New Zealand dollars and are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Product Availability

Products are available online through the website. These products may have limited quantities and are subject to return or exchange only according to our Returns Policy. We have tried to display as accurately as possible the colours and images of our products, but we cannot guarantee that your devices’ display will be accurate in colour reproduction. We do not warrant that the quality of any products purchased or obtained by you will meet your expectations. We reserve the right to limit, restrict, refuse or cancel the sales of our products to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice.

Accuracy of Billing and Account Information

In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was placed. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service’s provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

Our website is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us.

While we endeavour to supply accurate information on this site, errors and omissions may occur. Kids In The Kitchen does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site.

We reserve the right to make changes to the content on this site at any time and without notice.

To the extent permitted by New Zealand law, we makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site.

This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand.

We reserve the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Contact us if you have any questions about our Terms and Conditions.

What payment methods do you support?

We currently take payment via the below methods. Contact us if you need any assistance or have a query about payments.

Direct Bank Transfer

At the checkout select “Direct Bank Transfer”, and you will receive instructions on how to send us a payment easily using online banking. Always use your order number as a reference for your payment so we can easily locate your payment. Once the payment is manually matched, your order will proceed to fulfillment.

Paypal, Debit and Credit Cards

At the checkout select “Paypal Debit and Credit Cards”. You will be redirected to the Paypal website where you can pay using your Paypal account balance (if you have one) or with a credit or debit card. You don’t have to sign up to Paypal to complete a transaction and card details are never held on our systems.

We don’t charge a surcharge for credit cards.

Payment via Invoice

If you are a business you can pay by invoice. Contact us to arrange this.

What about my privacy?

This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally Identifiable Information’ (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.

What personal information do we collect from the people that visit our blog, website or app?

When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address or other details to help you with your experience.

When do we collect information?

We collect information from you when you register on our site, place an order or enter information on our site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:

• To quickly process your transactions.
• To ask for ratings and reviews of services or products

How do we protect your information?

Your personal information is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. In addition, all information you supply is encrypted via Secure Socket Layer (SSL) technology.

We implement a variety of security measures when a user places an order enters, submits, or accesses their information to maintain the safety of your personal information.

All credit card transactions are processed through gateway providers and are not stored or processed on our servers. Security is tough and best left to the experts.

Do we use ‘cookies’?

Yes. Cookies are small files that a site or its service provider transfers to your computer’s hard drive through your Web browser (if you allow) that enables the site’s or service provider’s systems to recognize your browser and capture and remember certain information. For instance, we use cookies to help us remember and process the items in your shopping cart. They are also used to help us understand your preferences based on previous or current site activity, which enables us to provide you with improved services. We also use cookies to help us compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future.

We use cookies to help remember and process the items in the shopping cart.

You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since browser is a little different, look at your browser’s Help Menu to learn the correct way to modify your cookies.

If users disable cookies in their browser:

If you turn cookies off, some of the sites features may not function properly.

Third-party disclosure

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information unless we provide users with advance notice. This does not include website hosting partners and other parties who assist us in operating our website, conducting our business, or serving our users, so long as those parties agree to keep this information confidential. We may also release information when it’s release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property or safety.

Third-party links

We do not include or offer third-party products or services on our website.

Google

Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. https://support.google.com/adwordspolicy/answer/1316548?hl=en

We have not enabled Google AdSense on our site but we may do so in the future.

Does our site allow third-party behavioral tracking?
It’s also important to note that we do not allow third-party behavioral tracking

Fair Information Practices

The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.

In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email and in-site within 7 business days of discovery.

We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.


 

Product FAQs

LilyBee

How do LilyBee Wraps work?

People are surprised by how well beeswax wraps work.  Simply use the warmth of your hands to seal the wraps around sandwiches, half avocados, cheese, bowl and anything else you can think of.

What are LilyBee Wraps made from?

The base material of the wrap is pure 100% cotton to which we apply a natural solution of beeswax, tree resin and coconut oil. So much nicer and better for the environment than plastic!

How do I care for my LilyBee Wrap?

We suggest cleaning gently with cool water and a mild, natural dish soap. Then simply dry on the dish rack or hang to dry until ready to use again.

How long do LilyBee Wraps last?

Depending on care and use they last from six months to a year or more. We know families who have used them every day in lunches for the past year and they are still going.

How do I store my wraps?

You can keep your LilyBee Wraps in your utensils drawer or have some rolled in a jar for easy access in the kitchen.

Will my food taste like honey?

LilyBee Wraps smell divine! For the first few times you use them a slight honey taste may be present, but this quickly fades with use.

What size wrap works best for sandwiches?

Medium works fine for most sandwiches, but for sandwiches made from particularly large or thick slices of bread we suggest the large wrap.


 

Sinchies

How do I clean my Sinchies pouches?

The best way to clean them is by a specially designed cleaning brush. Support the bottom of the pouch with your hand and use a twisting motion so the brush gets right down to the bottom of the pouch. The cleaning brushes come with a smaller brush (at the bottom) to clean the spout and seal with.

How do i fill my Sinchies pouches?

It’s easy as 1-2-3!

  1. Ensure the lid is tightly fastened & you’re ready to go!
  2. Open the pouch at the ziplock top and at the bottom gusset so it expands & can stand up, making it easier to fill.
  3. Use a 1 litre Sinchies reusable food pouch or a funnel to fill your Sinchies pouch. Continue pouring your scrumptious food up to the “fill to here” line on the pouch.

When sealing the top ziplock, widen the bottom gusset with two fingers to help ensure your contents doesn’t spill out the top.

How do I dry my Sinchies Pouches?

  • Fold the side seals together (so the bottom gusset and zip-lock stay open) and pop them over the prongs in your dish rack.
  • Get a short glass & some spoons or chopsticks. Please the utensils in the glass, pop each Sinchies pouch over one & they’ll dry in no time!
  • Use a round peg hanger
  • Or once they’ve been washed given them a shake and place them in the freezer.

 

Kai Carriers

How do I fill my Kai Carrier snack pack?

It’s easy as 1-2-3!

  1. Open the snack pack ziplock.
  2. Push out the bottom of the snack pack to maximise the volume available.
  3. Fill with delicious food, but don’t overfill – the ziplock must be free of food to seal.

What can I put in my Kai Carrier Pouches?

Kai Carrier pouches can be filled with just about anything! They are perfect for smoothies and yoghurts for the kindy or school lunch box. Puree any combination of fruit, vegetables, meat, legumes, poultry grain or dairy – great for busy babies starting out on the solid food journey.

How do I fill my Kai Carriers Pouches?

Its easy. On first use your Kai Carrier may be a bit stiff, but once you have opened the gusset (wide bottom bit of pouch that expands it) your Kai Carrier should stand upright by itself to make filling them easy.

  1. Use a large spoon to push gusset open or blow air through the spout to expand the pouch.
  2. Ensure the cap is on securely and you are ready to fill your pouches
  3. Use a funnel or pouring jug to fill the pouches via the open ziplock. Kai Carrier funnels are ideal!
  4. Fill about ¾ full, or just below spout level as this will allow for expansion when freezing and prevent the pouch contents overflowing and getting stuck in the ziplock when you seal it
  5. Seal ziplock and you are ready to go!

Ensure that the consistency of the food is no thinner than apple sauce and make your purees thicker for those little ones inclined to squeeze the pouches! This will help prevent any unwanted spills.

Can you microwave Kai Carrier products?

Yes you can.

Kai Carriers are microwave safe. The materials used in the manufacture of Kai Carriers have USFDA food approval. This is valid to a maximum of 90 degrees Celsius for direct food contact.

If you do choose to microwave the pouches, ensure that the zip lock is open, heat on 50-70% power and always stir and test the pouch contents prior to consuming, as microwaves heat food unevenly. Note that microwaving the pouches will reduce their lifespan.

The manufacturer’s recommended method for heating pouches is to sit them in a container of warm water and allow them to heat through, especially for baby food.

How do I clean my Kai Carrier products?

Kai Carrier products have been designed using clear BPA free plastic so that you are able to see if any food is left in them. This is an important design feature and will help ensure you are able to clean the pouches effectively and reduce the chance of contracting any food related illnesses.

Kai Carrier products are dishwasher safe (top rack), but can also be effectively cleaned by hand or with the specially designed Kai Carrier scrubbing brushes. Our brushes are rounded at the ends to help get into all the corners. Push the brush into the pouch and use a twisting motion. The brushes also come with a small brush (located in base) which is the perfect size for thoroughly cleaning the spout of the pouches.

If food is caked on, fill pouches with warm soapy water and allow to soak, until food softens and can be washed away.

We recommend rinsing products prior to placing over the prongs on the top rack of the dishwasher to remove any excess food.

Always ensure that all food is removed from the zip locks as this may impact on how well they seal next time you use them.

Kai Carrier holds no responsibility for any health issue or otherwise that may arise from consumers’ food hygiene practices.

What are Kai Carrier products made from?

Kai Carrier products are made from BPA, PVC and Phthalate-free plastic. Unlike some products, the plastic used in Kai Carriers contains no nasty chemicals that could leach into your food. The materials used in the manufacture of Kai Carriers have USFDA food approval.

Can Kai Carrier products be recycled?

The great news is that once your pouches have served their time and are no longer functioning as they should they can be recycled. Every time you use a Kai Carrier product you are preventing a single use package or food wrap from ending up in landfill or our precious oceans.


 

Kiddikutter

How do Kiddicutter knives work?

KiddiKutter has no sharp edges, yet it will cut any food from a soft tomato through to a steak. How? It is able to do this by using a sawing action rather than relying on sharp teeth or blades, making it safe for your budding junior master chefs to use when helping you in the kitchen preparing lunch or dinner or if they are using them at the dinner table.

KiddiKutter knives are such fun to use, your child will soon be making their own lunches and cutting the veges up for dinner. We have been told time and time again that kids using KiddiKutter knives are trying foods they never would have dreamed about eating before! Now that is a real bonus!

Some children may take longer to learn the sawing action, that’s fine! Just keep letting them try with softer fruits and veges, and build up to harder foods, using KiddiKutter is a great learning experience, your child will love.

What are Kiddikutter knives made from?

They are made from quality stainless steel with a food-grade nonstick coating and a moulded BPA-free easy grip handle. They are available in six funky colours: Green, Aqua, Hot Pink, Red, Orange and Purple. KiddiKutter knives are 18cm long, making them the  perfect size for little hands to use.