Hand wash your cooler in hot soapy water, and rinse all soap from your bottle, lid, and straw before first use. Please wash your bottle regularly – we recommend weekly – and add a Bottle Brush to your cart if you don’t have one at home. This nifty little tool makes cleaning your water bottle a lot more effective.
Please do not put your bottle in the dishwasher – nothing double-walled like them, and it can reduce the effectiveness of the vacuum seal (which is what enables your bottle to keep liquids hot and cold for a long time). The lid and straw can be cleaned on the top shelf of the dishwasher,
These reusable water bottles are tough and can tolerate a substantial knock. Please just keep in mind that when filled, they get heavy (950ml or 1.9L of water is a lot!). If you drop your bottle full of water, it could make a dent in the outside of the bottle. We can’t cover any faults or defects that aren’t manufacturing-related, so treat your bottle with love and care.