Terms & Conditions

These terms are issued by Kids in The Kitchen NZ and are effective from 21 October 2017. They cover the use of our website https://kidsinthekitchen.nz. The term ‘use’ includes visits to our site, purchases on our site, participation in our database and promotions. These terms of use apply to you when you use our website. Please read these terms carefully.

Refund & Returns Policy

Refunds will be processed back to the original payment method within 3-5 working days of us receiving the return. We do not refund your freight costs. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.

We cannot accept any goods that have been used, have their labels removed, altered or damaged and we can only accept items returned if they are within their product packaging and that we agree are in a resaleable condition. We cannot accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. It is your responsibility to return goods via a traceable postage method.

Unfortunately, without the items we cannot issue an exchange or refund. Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).

Kids In The Kitchen reserve the right to refuse to fulfil an order due to technical problems occurring in pricing, stock holding or any other technical issue. The customer will have the choice to pay the balance owing to receive the item(s) or to cancel the order. We do our very best to ensure that all our products reach our customers in perfect condition, however we strongly advise all our customers to check their goods thoroughly on delivery. In the unlikely event that you receive a faulty product please let us know within 3 months of the purchase date, otherwise we will not be able to offer a replacement. Please contact us with details of the fault, a photo and your name and order number.

Missing or Late Orders

If you haven’t received your order within 7 days of placing it please contact us so we can follow it up. If you fail to contact us within 30 days of placing your order, we might not be able to follow this up. Note that we have no control over postage times once your order has left our premises.

Damaged or Defective Products

We do our best to ensure our products reach you in perfect condition, but we strongly advise you to check goods thoroughly upon delivery and contact us if there’s any issues. In the unlikely event that you receive a faulty product please let us know within 3 months of purchasing, otherwise we will not be able to offer a replacement. Contact us with details of the fault, photo(s) illustrating the fault, and your name and order number.


Prices for our products are displayed in New Zealand dollars and are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.

Product Availability

Products are available online through the website. These products may have limited quantities and are subject to return or exchange only according to our Returns Policy. We have tried to display as accurately as possible the colours and images of our products, but we cannot guarantee that your devices’ display will be accurate in colour reproduction. We do not warrant that the quality of any products purchased or obtained by you will meet your expectations. We reserve the right to limit, restrict, refuse or cancel the sales of our products to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice.

Accuracy of Billing and Account Information

In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was placed. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.

General Conditions

We reserve the right to refuse service to anyone for any reason at any time. Youagree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service’s provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms. Our website is intended to provide information for people shopping our products and accessing our services, including making purchases via our website and registering on our database to receive e-mails from us. While we endeavour to supply accurate information on this site, errors and omissions may occur. Kids In The Kitchen does not accept any liability, direct or indirect, for any loss or damage which may directly or indirectly result from any advice, opinion, information, representation or omission whether negligent or otherwise, contained on this site. You are solely responsible for the actions you take in reliance on the content on, or accessed, through this site. We reserve the right to make changes to the content on this site at any time and without notice. To the extent permitted by New Zealand law, we makes no warranties in relation to the merchantability, fitness for purpose, freedom from computer virus, accuracy or availability of this web site or any other web site. This website is governed by, and is to be interpreted in accordance with, the laws of New Zealand. We reserve the right to alter, modify or update these terms of use. These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders. Contact us if you have any questions about our Terms and Conditions.