Terms & Conditions
Refund & Returns Policy
Refunds will be processed back to the original payment method within 3-5 working days of us receiving the return. We do not refund your freight costs. If your order qualified for free freight we will deduct the freight amount you would have paid from your refund amount.
We cannot accept any goods that have been used, have their labels removed, altered or damaged and we can only accept items returned if they are within their product packaging and that we agree are in a resaleable condition. We cannot accept responsibility for returns that are sent by non-traceable postage methods and are not received by us. It is your responsibility to return goods via a traceable postage method.
Unfortunately, without the items we cannot issue an exchange or refund. Exchanged items can only be dispatched after the returned goods have been received in accordance with the returns policy. Please be aware that you will incur an additional freight charge for the delivery of the replacement item (unless the item was faulty, damaged, or sent to you in error).
Kids In The Kitchen reserve the right to refuse to fulfil an order due to technical problems occurring in pricing, stock holding or any other technical issue. The customer will have the choice to pay the balance owing to receive the item(s) or to cancel the order. We do our very best to ensure that all our products reach our customers in perfect condition, however we strongly advise all our customers to check their goods thoroughly on delivery. In the unlikely event that you receive a faulty product please let us know within 3 months of the purchase date, otherwise we will not be able to offer a replacement. Please contact us with details of the fault, a photo and your name and order number.
Missing or Late Orders
If you haven’t received your order within 7 days of placing it please contact us so we can follow it up. If you fail to contact us within 30 days of placing your order, we might not be able to follow this up. Note that we have no control over postage times once your order has left our premises.
Damaged or Defective Products
We do our best to ensure our products reach you in perfect condition, but we strongly advise you to check goods thoroughly upon delivery and contact us if there’s any issues. In the unlikely event that you receive a faulty product please let us know within 3 months of purchasing, otherwise we will not be able to offer a replacement. Contact us with details of the fault, photo(s) illustrating the fault, and your name and order number.
Prices for our products are displayed in New Zealand dollars and are subject to change without notice. We reserve the right at any time to modify or discontinue the service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the service.
Products are available online through the website. These products may have limited quantities and are subject to return or exchange only according to our Returns Policy. We have tried to display as accurately as possible the colours and images of our products, but we cannot guarantee that your devices’ display will be accurate in colour reproduction. We do not warrant that the quality of any products purchased or obtained by you will meet your expectations. We reserve the right to limit, restrict, refuse or cancel the sales of our products to any person, geographic region or jurisdiction. We reserve the right to limit the quantities of any products that we offer. All descriptions of products or product pricing are subject to change at any time without notice.
Accuracy of Billing and Account Information
In the event that we make a change to or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was placed. You agree to provide current, complete and accurate purchase and account information for all purchases made at our store.